Consumer Protection

The Department of Finance is responsible for ensuring that there is an appropriate legal framework in place to ensure that consumers of financial services are properly protected and that financial institutions are regulated in an appropriate manner.

Part of its role involves liaison with other organisations with regard to consumer protection in the area of personal banking, the purchase of financial products and financial issues generally. These organisations include

  • Central Bank of Ireland
  • Financial Services Ombudsman
  • Competition and Consumer Protection Commission

The Department also ran the public awareness campaign on switching bank accounts, credit cards and mortgages. See for further information.

Additional useful links are below:

The Central Bank’s Consumer Protection Code 2012

Home page of the Financial Services Ombudsman’s Office

Competition and Consumer Protection Commission Consumers Page

Review of the Regulation of Bank Charges in Ireland (Section 149 of the Consumer Credit Act 1995) February 2014