Draft Customer Charter

Our commitment to our customers
We aim to ensure at all times that our full range of services, both to individual and corporate clients, is of the highest standard in all respects.

Our customer service ethos
We aim to deliver our services in a fair and impartial manner, to explain our decisions, and to be sensitive to the needs and circumstances of our customers.

Our performance
We undertake to monitor and evaluate our performance, to develop our services in line with the needs of our customers, and to use best practice and modern systems in providing our full range of services.

Contacting us
Whether you call in person at our offices, or make contact by telephone or in writing, we will endeavour to deal swiftly with your enquiry and to provide a complete and helpful reply.

You can help us...
We would be glad to hear from you regarding any aspect of our services and we undertake to ensure that all complaints will be handled promptly, with both courtesy and understanding.

Contact: Quality Customer Service Officer
Department of Finance, Merrion Street, Dublin 2.
Email: customerservice@finance.gov.ie
Telephone: 01-604 5519 or LoCall 1890 66 10 10

This Charter has been prepared by the management and staff
of the Department as a service to our customers (xxxx 2004).

Click here for copy of the questionaire

Click here for action plan