If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.

Contact Details are as follows

Office of the Ombudsman

18 Lower Leeson Street
Dublin 2

Tel: Lo-call 1890 22 30 30

Tel: 01 6395600

Fax: 01 6395674

Email: ombudsman@ombudsman.gov.ie.